Remember that you are a teacher, you are helping people, making them feel safer, taking them from fear to love, from ignorance to knowledge.
People ask me, how is managing in the New Economy different from managing in the Old Economy? Actually, it's a lot the same. It's about the financial discipline of the bottom line, understanding your customers, segmenting your customers by their needs, and building a world-class management team.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
If you have a good relationship with your customer, the business process flows that much more smoothly.
For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base.
With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees.. customer service is very important.
I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.
This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.
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I knew her better than herself …and she was beautiful and strong and felt deep. It has always surprised me to see the way she saw herself; how little she thought about her person. It struck me as surprising because every single time I’ve seen her, I’ve thought her larger than life. And that’s why the world feared her. Because they couldn’t compare to her; she raised a new bar for others to be measured by. Because looking at the sun hurts…and she was that to me. My own piece of sky.
Aisha…is it wrong of me to wish you to break a leg? Into many tiny, little pieces? And when or if it heals…would it be too much to hope it ends up looking in the wrong direction…like backwards? Because I truly do. From the bottom of my little, black heart.” She crossed her fingers over said thing.